ProjectImplementation of the Technical Remote Assistant for resolution of incidents in the field
The ATR solution was implemented to support field technicians remotely to digitize the service and ensure support without traveling to the destination.
Thanks to ATR, day-to-day operations improve by facilitating and improving communication between the field technician and the experts located in the office. Diagnosis and troubleshooting time for repairs or maintenance is reduced. Ultimately, it allows the delivering of a more efficient response to citizens.