ATR - Remote Assistance

Technical Remote Assistant

Collaborative tool designed to provide real-time remote technical assistance for diagnostics and resolution of incidents

How does our augmented reality remote assistance software work?

ATR is specifically designed to provide field technicians real-time remote assistance support to increase efficiency in technical interventions and in remote industrial maintenance tasks.

Streaming Technology

High quality service with low bandwidth.

A simple low speed data connection is enough to operate.

Augmented Reality

Based on Augmented Reality to overlay information on the real image.

Allows to overlay texts, predefined graphics and freehand drawings in real time.

Multidevice

Developed with web technology. Compatible with any device

(Mobile, tablet, PC, Smart Glasses) without the need to install any application.

Easy and Intuitive Interface

No previous experience or technical knowledge is required.

Valid for any type of profile.

Do you want to learn more about ATR?

If you want to know more about how ATR works, our team will do a DEMO with you

Features

Digitization of Knowledge

ATR allows to create a knowledge base about incident management which is stored in the administration panel. From the panel, the administrator monitors the use of the tool and accesses the digitized knowledge during the remote assistance.

User Management

Registration and role assignment.

Storage and access to technical knowledge

Reports generated during remote assistance, file sharing and video recordings of sessions.

Statistics section

Generation of statistics about the activity performed with the remote assistance software. The platform allows to export the recorded data in .csv format.

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Multi Device

ATR - Remote Assistance

ATR works on iOS, Android and Windows operating systems. It is compatible with any smartphone, Tablet, PC or smart glasses as it is developed in Web technology.

It is an intuitive and friendly use tool that does not require the previous installation of any application.

Compatible also with the latest smart glasses:

ATR - Remote Assistance
ATR - Remote Assistance
ATR - Remote Assistance

Advantages

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Efficiency

Reduce diagnostic and problem resolution time by 15%

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Cost Saving

Avoid expert travel by up to 25%

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Field Support

Instant assistance and training for technicians on site

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Quality of Service

Instant customer service through advanced tools

Use Cases

Manufacturing

ATR - Remote Assistance

Increase of efficiency in the maintenance and repair of facilities and production lines with real-time remote assistance from experts and suppliers. It provides a faster identification of errors, reduces significantly the response times and it minimizes the downtimes.

T.A.S

ATR - Remote Assistance

Optimization of the activity of Technical Assistance Service companies. The use of remote assistance with augmented reality improves the communication between the service centre and the technical team and provides immediate knowledge to the operators during the interventions. Unnecessary trips are avoided, the performance of field technicians is improved and the time of the interventions is reduced

Customer Support

ATR - Remote Assistance

Improvement of the customer service provided by machinery manufacturers and turnkey projects companies. By the use of remote assistance with augmented reality the company offers immediate support when it comes to commissioning, repairs, and equipment maintenance, as well as in the training of the clients workforce.

Do you want to learn more about ATR?

If you want to know more about how ATR works, our team will do a DEMO with you

 

For further information download the ATR documentation here

 

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