ATR is a collaborative tool for remote technical support with Augmented Reality and video conferencing.
Improves remote assistance service. It allows identifying the incidence quickly and give precise instructions for its resolution.
HOW DOES IT WORK?
Reduction of intervention time
Increased service quality
Reduction of errors
Simultaneous translation between different languages
Historical data reports
Intuitive and easy to use
ATR is a collaborative tool for remote support that incorporates Augmented Reality over a video conferencing system.
It works on any device (Mobile, Tablet, PC, Smart Glasses), thanks to it is developed with Web technology.
It allows you to add instructions on the actual images that the technician will see as if you were explaining them in front of the asset.
Technician may also include comments and indications that will help the expert identify the problem.
Translations in real time, both voice and written instructions.
Compatible with more than 40 languages (English, Spanish, French, German, Russian, Chinese, etc.)
Advanced streaming technology
High quality video using a very little bandwidth. A simple low speed data connection will be enough to operate.
In case of severe limitations in the bandwidth, it is possible to work on still image instead of using video in real time.